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Policies

Returns:

Twelve One Ninety return policy is for damaged good only and lasts for 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Damaged Good: If any of our items arrives in a damaged condition a new candle will be sent to the purchaser upon photographic proof of the damaged item. Photos of damaged items are to be forwarded to [email protected]

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

 Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Privacy Policy

SMS Privacy Policy

Effective Date: June 5, 2025

Thank you for trustingTwelve One Ninety LLC (“we,” “our,” or “us”). This SMS Privacy Policy outlines how we collect, use, and protect your information when you opt in to receive SMS (text message) communications from us.

1. Information We Collect

When you opt in to receive SMS messages, we may collect:

  • Your mobile phone number

  • Your name (if provided)

  • Consent to receive marketing and/or transactional messages

2. How We Use Your Information

We use your phone number to:

  • Send you order updates, account alerts, or appointment reminders

  • Deliver promotional content, exclusive offers, or event notifications

  • Respond to customer service inquiries (if applicable)

We will never sell or share your mobile number or personal information with third parties for their marketing purposes.

3. Consent

By providing your phone number and checking the opt-in box, you:

  • Confirm that you are the account holder or have permission from the account holder

  • Consent to receive automated and non-automated marketing and informational text messages from us

  • Understand that consent is not a condition of purchase

You may receive messages periodically, and message and data rates may apply.

4. Opting Out

You can opt out of receiving SMS messages at any time by:

After opting out, you will no longer receive messages unless you opt back in.

5. Data Security

We take your privacy seriously and implement reasonable safeguards to protect your information from unauthorized access, disclosure, or misuse.

6. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

7. Contact Us

If you have any questions or concerns, please contact us at:

Twelve One Ninety
Email: [email protected]